Managed IT services in Surrey —
24×7 UK desk + 90-minute on-site.
Servnet runs day-to-day IT operations for Surrey businesses that need round-the-clock cover and a real engineer on-site fast when something serious breaks. Service desk, endpoint management, monitoring, patching, M365 administration, MDM, AIOps — all from our UK team — with engineer attendance from the Fetcham HQ inside 90 minutes for P1 across Surrey, Hampshire and West Sussex.
Why Surrey managed IT runs differently
Most managed IT models built for the regional UK assume the engineer drives 2–3 hours to a site. For Surrey customers, our HQ proximity means the engineer is already in your postcode area — which changes the economics of on-site attendance entirely.
90-minute on-site for P1 incidents
For Surrey customers on retainer, P1 has engineer in motion within 30 minutes of page and on-site inside 90 minutes from Fetcham HQ. Fastest UK SLA for any Surrey postcode.
Quarterly reviews in person
For Surrey clients we run quarterly business reviews in person — easier to have an honest conversation about service quality, gaps and roadmap face-to-face than over a Teams call.
Sector-aware operations
Surrey customers span pharma + defence + aviation + schools + public sector — each with different change windows, regulatory loads and operational rhythms. We tune the managed service to fit each customer's sector calendar.
24×7 UK service desk
Out-of-hours runs from UK-resident engineers across rotating shifts — so a 2am incident on a Surrey pharma site doesn't get a US contractor reading a runbook.
What Servnet managed IT covers in Surrey
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4 with Surrey-priority queuing. Phone, email, portal — measured against SLA per ticket class.
Endpoint management
Day-2 management of Windows / Mac / mobile estate — patching, compliance, policy, app delivery, hardware lifecycle. Integrated with procurement + asset register.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection and alert correlation feeding the service desk for proactive ticket creation.
Patching + vulnerability management
OS, hypervisor, firmware, browser and app patching on agreed windows. Tenable / Rapid7 / Qualys scanning with remediation tracked through service desk.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP, MDM enrolment for Surrey tenants of 50–2,000 users.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management (Veeam / Druva / AvePoint), DR runbook maintenance. Quarterly restore exercises documented.
Surrey managed-IT customers
- ▸Pharma + life sciencesEpsom / Cobham / Leatherhead — managed IT with GxP-aware change control, validated estate operations, QA-team-aligned reporting.
- ▸Defence + aerospaceFarnborough / Aldershot — NCSC-aligned operations, SC-cleared engineer attendance, MOD-aware change processes, prime-flow-down compatible.
- ▸Professional servicesGuildford / Woking / Reigate firms — service desk, endpoint, M365 admin with SRA / ICAEW-aligned controls, Operational Resilience reporting.
- ▸Aviation + Heathrow / Gatwick supply24×7 operational tolerance, aviation-aware change windows, network reliability monitoring tuned to flight operations.
- ▸SchoolsIndependent + grammar schools — managed IT scheduled around academic calendar, safeguarding-aware MDM, Ofsted-ready evidence pack.
- ▸SCC + district councilsSurrey County Council and 11 district councils — managed IT under CCS framework, Cabinet Office baseline maintenance, public-sector reporting.
How a Surrey managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer from outgoing provider, baseline review. Service desk goes live at end of transition.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM — all from the same Servnet team, with one named technical account manager.
Quarterly business reviews — in person
Joint review with the customer leadership — service performance against SLA, incident trend, vulnerability posture, change activity, project pipeline. Held in person for Surrey customers.
On-site attendance from Fetcham HQ
Engineer attendance into any Surrey postcode included for contracted incidents — typical 90 minutes for P1, 4-hour standard SLA for non-critical work.
Surrey managed IT — common questions
How fast can you get someone on-site for a Surrey P1?
For Surrey postcodes (KT, GU, RH, SM, TW), engineer on-site for a P1 is typically 90 minutes from page on retainer contracts. Engineers work from the Fetcham HQ; drive time to most Surrey offices is 20–45 minutes.
Do you do take-on from an existing MSP serving our Surrey office?
Yes — typical take-on is 4–6 weeks running parallel with the outgoing MSP. We capture runbooks, validate baseline performance and security posture, transition the service desk progressively.
Can you integrate with our existing M365 / Azure tenant?
Yes — managed services for tenants of 50 to 2,000 users. We take over tenant admin, security baseline, conditional access, DLP, MDM enrolment, M365 backup and lifecycle.
What's included in your standard Surrey managed-IT contract?
24×7 service desk, endpoint management (Intune/JAMF), patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review (in person for Surrey clients), on-site engineer attendance within SLA, and a named technical account manager.
How do you charge — per user or per device?
Typically per user with device-count adjustments. For some customers (heavy-server, light-user; or multi-device users) device-count or composite models work better. We model 2–3 options on the first proposal.
Can you handle pharma + defence operational compliance?
Yes — for Surrey pharma we run managed services against the customer's GxP / validated environment requirements; for Surrey defence we run against NCSC + MOD requirements with SC-cleared engineer attendance.
Other services we deliver in Surrey
Need 24×7 managed IT with local Surrey engineers?
Send the current estate shape and your headache list. We can come to your Surrey office to scope the take-on in person.