Machine identities — service accounts, API keys, certificates and now AI agents — outnumber human identities by 109 to 1 on average, according to Palo Alto Networks' 2026 Identity Security Landscape. Half of organisations have already suffered a breach linked to a compromised machine identity in the past year. For UK IT leaders, the question is no longer whether non-human identities matter, but whether you can actually find, own and rotate the ones already running across your broader cybersecurity strategies. This is a practical, vendor-agnostic playbook for doing exactly that in 2026.
View the data behind this chart
| AI agents | Machine identities | Human identities | |
|---|---|---|---|
| Projected growth | %85 | %77 | %56 |
The Machine Identity Explosion: Why AI Agents Changed the Maths
Palo Alto Networks' 2026 Identity Security Landscape, published in May 2026, puts the average machine-to-human identity ratio at 109:1 — meaning for every human account an organisation manages, it is also managing 109 non-human ones: AI agents, service accounts, certificates and API keys, all of which authenticate and act with real privilege but none of which sit in your normal joiner-mover-leaver process.
That average is not an outlier. Obsidian Security research reported by ITPro in April 2026 (based on February 2026 research) found machine identities outnumber human ones by more than 100 to 1 in many enterprise environments, and approaching 500 to 1 in some sectors with heavy cloud-native and AI workloads. Add to that the growth curve: Help Net Security, citing the same Palo Alto Networks 2026 report, found organisations expect 85% growth in AI agents over the next 12 months, alongside 77% projected growth in machine identities against just 56% for human identities. The gap is widening, not narrowing.

The Breach Reality: Machine Identities Are Already Being Exploited
This isn't a theoretical risk category. ITPro's coverage of Obsidian Security's research found that 50% of organisations experienced a security breach linked to a compromised machine identity in the past year. Unlike human accounts, most service accounts and API keys have no MFA, no expiry review and often no named owner — so a leaked key or an over-privileged token can sit undetected for months.
Agentic AI compounds this. Every AI agent needs credentials to call APIs, read data stores and trigger downstream actions, and those credentials are frequently provisioned quickly to unblock a project, then never revisited. That dynamic — speed of issuance outpacing governance — is exactly the pattern explored in our analysis of AI agent cyber attack risks, and it's the single biggest driver of the machine identity growth rates above.
Machine Identity Management, PAM and IAM: Clearing Up the Overlap
CrowdStrike defines machine identity management as securing and managing the digital credentials machines use to recognise and trust each other — certificates and cryptographic keys chief among them. That's a different job from traditional robust identity and access management, which was built around passwords, MFA and single sign-on for people, not workloads.
Privileged access management (PAM) extended into non-human identities by vaulting credentials and enforcing checkout, but it was largely designed for static, long-lived secrets. SailPoint's framing makes the real gap clear: machine identity security solutions need provisioning and decommissioning capabilities built in, because the category is fundamentally about lifecycle, not just storage. Bolting a vault onto your existing IAM stack without lifecycle automation gets you visibility, not control.
A Vendor-Agnostic Framework: Discovery, Lifecycle, Policy
Whatever tooling you eventually buy, the underlying capability set doesn't change. It rests on three pillars.
The market itself splits into overlapping categories rather than a single product type, and it's worth understanding the shape of that landscape before evaluating any specific tool. Traditional PAM platforms extended into non-human identities focus on vaulting and checkout of credentials — useful, but built for static secrets. A distinct category of machine identity and certificate lifecycle tooling, of the kind CrowdStrike frames around securing certificates and cryptographic keys, emphasises automated discovery and rotation instead. Meanwhile broader IAM suites are increasingly adding non-human identity governance on top of existing human-identity workflows, which is the unified, augmented-by-AI approach ManageEngine's 2026 research advocates. None of this is an endorsement of any single category — CDW's hygiene-metric research, cited throughout this piece, is itself evidence that the market is maturing toward measuring outcomes (ownerless accounts, secret age, certificate expiry) rather than accepting vendor category labels or platform coverage claims at face value.
Discovery has to be continuous, not a one-off audit. It needs to span public cloud, SaaS, CI/CD pipelines, containers and legacy on-premises systems — including the shadow IT service accounts that were created outside any formal process and the OT/IoT credentials nobody has touched since deployment. If you can't see it, you can't govern it.
Lifecycle management then takes over: issuance tied to a named owner, scheduled rotation, and automated decommissioning when a workload or project ends. CDW's 2026 IAM coverage points to the right hygiene signals here — ownerless service accounts, the mean age of unrotated secrets, and expiring certificate incidents per quarter — as the metrics that actually indicate whether lifecycle discipline is working.
Policy enforcement closes the loop: least-privilege scoping by default, no standing privilege for anything that doesn't need it permanently, and monitoring coverage across the critical identity changes that matter most — another metric CDW flags explicitly.
- •Discovery: continuous inventory across cloud, SaaS, CI/CD, containers, OT/IoT and shadow IT
- •Lifecycle: named ownership, scheduled rotation, automated decommissioning
- •Policy: least privilege by default, no unnecessary standing privilege, monitored critical changes
Worked Example: Securing a Multi-Cloud Service Account, Step by Step
Take a common scenario: a service account created for a data pipeline that reads from one cloud provider and writes to another. Here's how the framework applies in practice.
Start with discovery — scan both cloud environments' IAM logs and secret stores to confirm the account exists and where its credentials are stored, rather than relying on the ticket that originally requested it. Next, assign an accountable human owner in your identity register; an account with no owner is, by definition, ungoverned. Then assess its actual privilege against what the pipeline needs today, and rotate the existing secret immediately as a baseline — you cannot trust a credential you inherited without provenance. Apply least-privilege scoping so the account can only touch the specific resources the pipeline uses. Put it under continuous monitoring so unusual call patterns or a spike in failed authentications trigger an alert. Finally, build decommissioning into the pipeline's own lifecycle, so when the project ends the credential is revoked automatically rather than left live indefinitely.
For UK organisations in regulated sectors, each of these steps should generate audit evidence — who approved the account, when it was last rotated, when it was reviewed — because that trail is what supports NCSC-aligned governance and supplier-risk reporting, not the platform's marketing claims about coverage.
View the data behind this chart
| Machine identities per… | Average (Palo Alto… | Many enterprises… | Some sectors (Obsidi… |
|---|---|---|---|
| Ratio | 109 | 100 | 500 |
Zero Trust for Machine-to-Machine Communication
Applying a Zero Trust security framework to workloads means the same principle that applies to a human logging in from a laptop should apply to a service calling an API: verify every time, trust nothing by default, and never grant standing access because it's convenient. In practice that means short-lived, automatically expiring credentials instead of long-lived API keys; mutual authentication between services rather than one-way trust; and continuous verification of identity and context on every call, not just at first connection.
None of this works without detection behind it. Anomalous machine-identity behaviour — a service account suddenly authenticating from a new region, or calling an API it has never used — needs the same real-time triage as a compromised user account, which is why managed detection & response capability increasingly has to extend its scope to workload and machine identities, not just endpoints and users.
Measuring Success: ROI and the Metrics That Actually Matter
Effectiveness here isn't measured by how many identities a platform claims to discover — it's measured by the hygiene trend over time. CDW's 2026 IAM guidance highlights the metrics worth tracking on a dashboard: the number of ownerless service accounts, the mean age of unrotated secrets, expiring certificate incidents per quarter, mean time to detect and contain identity incidents, and the percentage of critical identity changes covered by active monitoring. A programme that's working shows all of these trending down over successive quarters.
The ROI case is best framed around cost of inaction rather than a headline savings figure: with 50% of organisations reporting a machine-identity-linked breach in the past year, the exposure is already live in most estates. For UK procurement teams, expect enterprise-tier pricing for this category to arrive as a bespoke GBP quote rather than a public list price — and treat deployment and integration effort, not licence cost alone, as the real budget line, since the value comes from how well a tool actually connects to your existing cloud, CI/CD and identity infrastructure.
People, Process and What's Next: AI, Post-Quantum and the Skills Gap
ManageEngine's 2026 research frames this as much a people problem as a technology one: non-human identities demand governance at scale, IAM operations need to be unified rather than siloed between security and IT, and AI should be used to augment security teams in a measured way, not as a replacement for ownership. In practice this means machine identity governance can't sit solely with SecOps — DevOps teams provision the accounts, IT owns the underlying directories, and without a shared process, accountability falls through the gaps that produce the ownerless accounts CDW warns about.
Looking further ahead, the certificate and cryptographic-key inventories built through the discovery pillar above aren't just a hygiene exercise — they're the foundation any future post-quantum migration will depend on, since you cannot upgrade cryptography on assets you haven't catalogued. Combined with increasingly capable AI-driven attack tooling probing for exactly the kind of unmanaged secrets described earlier, the organisations in the strongest position by the next reporting cycle will be the ones that treated discovery and lifecycle automation as infrastructure, not a one-off project.
Sources
Every figure in this article traces to the sources below.
- •Palo Alto Networks — 2026 Identity Security Landscape (109:1 machine-to-human ratio)
- •Help Net Security — coverage of 2026 identity security growth projections
- •ITPro — Obsidian Security research on machine identity ratios and breaches
- •CrowdStrike — definition of machine identity management
- •SailPoint — lifecycle provisioning and decommissioning requirements
- •CDW — 2026 IAM hygiene and detection metrics
- •ManageEngine — 2026 enterprise identity security study
View the data behind this chart
| Primary Focus | Key Mechanism | Typical Gap | |
|---|---|---|---|
| Traditional IAM | Human user access | Passwords, MFA, SSO | Blind to service accts |
| PAM for non-human IDs | Privileged credentials | Vaulting, checkout | Static, no lifecycle |
| Machine identity mgmt | Certs, keys, API tokens | Auto-rotation, discovery | Ownership at scale |
