Why Cambridge managed IT is its own category
Cambridge customers want 24×7 cover, UK-resident engineers, on-site attendance — tuned to research-cluster + life-sciences environments distinct from generic mid-market IT.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers.
On-site engineer attendance in the SLA
For Cambridge customers, engineer-on-site into CB-postcodes is included in the standard contract.
GxP-aware operations for life sciences
For AstraZeneca-supplier and Cambridge life-sciences customers, managed services run against GxP / MHRA validated-environment requirements.
NHS CP-aligned operations
For NHS CP ICB-affiliated trusts (Addenbrooke's + CPFT + NWAFT), managed services run against NHS DSP Toolkit, HSCN connectivity.
What Servnet managed IT covers in Cambridge
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4.
Endpoint management
Day-2 management of Windows / Mac / mobile estate.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection.
Patching + vulnerability management
OS, hypervisor, firmware patching on agreed windows.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management.
Cambridge managed-IT customers
- ▸Mid-market across CambridgeshireCambridge firms of 50–500 users on M365 + Azure / AWS hybrid — full service desk, endpoint, monitoring, M365 admin, backup ops, MDM.
- ▸AstraZeneca + life sciencesAstraZeneca-supplier — GxP-aware ops, MHRA-aligned change processes.
- ▸Arm + Microsoft Research + Silicon Fen techArm Holdings, Microsoft Research Cambridge — SOC 2-aware ops, US-customer-facing reporting.
- ▸NHS CP ICB + 3 trustsCUH (Addenbrooke's), CPFT, NWAFT — DSP-Toolkit-aligned ops, HSCN-aware support.
- ▸Cambridge University + collegesCambridge University departments + colleges — JANET-aware ops, research compute support.
- ▸CCC + Cambs CC + 4 districtsCCC + Cambs CC + 4 districts — managed IT under CCS framework.
How a Cambridge managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM.
Quarterly business reviews
Joint review with leadership.
On-site attendance on demand
Engineer attendance into any CB postcode included for contracted incidents.
Cambridge managed IT — common questions
Can you cover 24×7 with UK-resident engineers, not US overflow?
Yes — out-of-hours runs from UK-resident engineers across rotating shifts.
Do you do take-on from an existing Cambridge MSP?
Yes — typical 4–6 weeks running parallel with the outgoing MSP.
Can you integrate with our existing M365 / Azure tenant?
Yes — managed services for tenants of 50 to 5,000 users.
What's included in your standard Cambridge managed-IT contract?
24×7 service desk, endpoint management, patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review, on-site engineer attendance within SLA.
How do you charge — per user or per device?
Typically per user with device-count adjustments.
Can you handle GxP-aware managed services for AstraZeneca-supplier?
Yes — for Cambridge life-sciences customers we tune the managed service to GxP / MHRA validated-environment requirements.
Other services we deliver in Cambridge
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