Managed IT services in Cardiff —
24×7 UK desk, Welsh-aware operations.
Servnet runs day-to-day IT operations for Cardiff businesses that need round-the-clock support — service desk, endpoint management, monitoring, patching, M365 administration, MDM, AIOps. UK team, engineers attending Welsh Government, NHS Wales LHBs, BBC Cymru, NGD Newport tenants, and broader Cardiff on-site. Welsh-language reporting available for Welsh Gov + NHS Wales customers.
Why Cardiff managed IT is its own category
Cardiff customers want 24×7 cover, UK-resident engineers, on-site attendance — but tuned to Welsh public-sector reporting requirements (distinct from English Cabinet Office MCSS / NHS DSPT) and bilingual where required.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers — so a 2am incident on a Welsh Gov system doesn't hit a US contractor.
On-site engineer attendance in the SLA
For Cardiff customers, engineer-on-site into CF-postcodes is included in the standard contract.
Welsh-specific compliance reporting
For Welsh Gov, NHS Wales and Welsh council customers, the managed service produces reporting aligned to Welsh-specific governance frameworks.
Bilingual where required
For Welsh Government and NHS Wales customers requiring bilingual operations, service desk responses, change documentation and reports can be provided in Welsh and English.
What Servnet managed IT covers in Cardiff
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4 with Cardiff-priority queuing.
Endpoint management
Day-2 management of Windows / Mac / mobile estate.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection.
Patching + vulnerability management
OS, hypervisor, firmware patching on agreed windows.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management.
Cardiff managed-IT customers
- ▸Mid-market across South WalesCardiff firms of 50–500 users on M365 + Azure / AWS hybrid — full service desk, endpoint, monitoring, M365 admin, backup ops, MDM.
- ▸Welsh Government + ALBsWelsh Gov, ALBs — Welsh Gov Cyber Resilience Framework-aligned ops, Sell2Wales framework supply.
- ▸NHS Wales LHBsCardiff & Vale + 6 other LHBs — NHS Wales IG-aligned ops, NHS Wales Informatics Service-aware support.
- ▸BBC Cymru + Bad Wolf broadcastCardiff Bay broadcast — Mac fleet management via JAMF, Adobe / Avid licence ops, broadcast-systems day-2 support.
- ▸Cardiff finance + legalEversheds Cardiff, Hugh James — service desk, endpoint, M365 admin with sector-aligned controls.
- ▸CCC + 22 Welsh authoritiesCCC + 21 other Welsh authorities — managed IT under Sell2Wales / NPS-Wales framework.
How a Cardiff managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM — all from the same Servnet team.
Quarterly business reviews
Joint review with leadership.
On-site attendance on demand
Engineer attendance into any CF postcode included for contracted incidents.
Cardiff managed IT — common questions
Can you cover 24×7 with UK-resident engineers, not US overflow?
Yes — out-of-hours runs from UK-resident engineers across rotating shifts.
Do you do take-on from an existing Cardiff MSP?
Yes — typical 4–6 weeks running parallel with the outgoing MSP.
Can you handle Welsh-specific compliance reporting differences?
Yes — we run managed services for Welsh Gov, NHS Wales and Welsh councils with reporting aligned to Welsh-specific governance frameworks (Welsh Gov Cyber Resilience Framework, NHS Wales Information Governance) distinct from English equivalents.
Can you provide bilingual managed-service reporting?
Yes — for Welsh Government and NHS Wales customers requiring bilingual operations, quarterly reports, incident summaries and change documentation can be provided in Welsh and English.
What's included in your standard Cardiff managed-IT contract?
24×7 service desk, endpoint management, patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review, on-site engineer attendance within SLA.
How do you charge — per user or per device?
Typically per user with device-count adjustments.
Other services we deliver in Cardiff
Need 24×7 managed IT that fits Cardiff expectations?
Send the current estate shape and your headache list.