Why Brighton managed IT is its own category
Brighton customers want 24×7 cover, UK-resident engineers, on-site attendance — tuned to Silicon Beach tech + creative + NHS Sussex context. Brighton proximity to our Surrey HQ enables 2-hour on-site SLA.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers.
2-hour on-site for retainer customers
Brighton is close to Surrey HQ — for retainer customers, on-site attendance achievable in 2 hours via A23.
Silicon Beach SOC 2-aware operations
For Brandwatch / Cision, BookingGo-class tech, managed services tune to SOC 2 evidence requirements and US-customer-facing reporting.
NHS Sussex-aligned operations
For NHS Sussex ICB-affiliated trusts, managed services run against NHS DSP Toolkit, HSCN connectivity.
What Servnet managed IT covers in Brighton
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4.
Endpoint management
Day-2 management of Windows / Mac / mobile estate.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection.
Patching + vulnerability management
OS, hypervisor, firmware patching on agreed windows.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management.
Brighton managed-IT customers
- ▸Mid-market across East SussexBrighton firms of 50–500 users on M365 + Azure / AWS hybrid — full service desk, endpoint, monitoring, M365 admin, backup ops, MDM.
- ▸Silicon Beach techBrandwatch / Cision, BookingGo, 15gifts — SOC 2-aware ops, US-customer-facing reporting, cloud-native managed services.
- ▸Brighton creative + agenciesBrighton creative — Mac fleet management via JAMF, Adobe / DaVinci licence ops, broadcast-systems day-2 support.
- ▸NHS Sussex + healthcareNHS Sussex ICB-affiliated trusts — DSP-Toolkit-aligned ops, HSCN-aware support.
- ▸The Lanes professional servicesBrighton legal + finance — sector-aligned managed IT.
- ▸BHCC + ESCC + Sussex authoritiesBHCC + ESCC + 5 Sussex districts — managed IT under CCS framework.
How a Brighton managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM.
Quarterly business reviews — in person
Joint review with leadership — held in person for Brighton customers (proximity makes this practical).
2-hour on-site for retainer P1
Engineer attendance into any BN postcode included — 2-hour SLA for retainer customers.
Brighton managed IT — common questions
How fast can you get someone on-site in Brighton?
For retainer customers, 2-hour SLA — Brighton is close to Surrey HQ via A23.
Can you cover 24×7 with UK-resident engineers, not US overflow?
Yes — out-of-hours runs from UK-resident engineers across rotating shifts.
Do you do take-on from an existing Brighton MSP?
Yes — typical 4–6 weeks running parallel with the outgoing MSP.
Can you integrate with our existing M365 / Azure tenant?
Yes — managed services for tenants of 50 to 5,000 users.
What's included in your standard Brighton managed-IT contract?
24×7 service desk, endpoint management, patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review, on-site engineer attendance within SLA (2-hour for retainer).
Can you handle SOC 2-aware managed services for Silicon Beach tech?
Yes — for Brandwatch / Cision, BookingGo-class customers we tune the managed service to SOC 2 evidence requirements.
Other services we deliver in Brighton
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