Why Aberdeen managed IT is its own category
Aberdeen customers want 24×7 cover, UK-resident engineers, on-site attendance — tuned to oil + gas IT/OT context, NHS Scotland frameworks, and the geographic separation from Central Belt.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers.
NE-Scotland on-site engineer cover
For Aberdeen retainer customers we maintain NE-Scotland-based engineer cover.
Oil + gas IT/OT-aware operations
For oil + gas customers, managed services tune to IT/OT environment with operational tolerance for 24×7 production.
NHS Grampian + NHS Scotland-aligned
For NHS Grampian and broader NHS Scotland boards, managed services run against NHS Scotland IG Framework.
What Servnet managed IT covers in Aberdeen
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4.
Endpoint management
Day-2 management of Windows / Mac / mobile estate.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack.
Patching + vulnerability management
OS, hypervisor, firmware patching on agreed windows.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline.
Backup + DR operations
Day-to-day job monitoring, restore tests.
Aberdeen managed-IT customers
- ▸Oil + gas majorsBP / Shell / TotalEnergies / Equinor — IT/OT-aware ops, 24×7 operational tolerance, oil + gas industry-aware reporting.
- ▸Wood Group + ASCO + subseaWood Group, ASCO, Acteon — subsea engineering managed services, ruggedised endpoint support.
- ▸NHS GrampianAberdeen Royal Infirmary, Royal Aberdeen Children's, Cornhill — NHS Scotland IG-aligned ops.
- ▸ETZ + renewablesETZ tenants — renewables-aware ops, cloud-native managed services.
- ▸University of Aberdeen + RGUUniversity of Aberdeen + RGU — JANET-aware ops, energy + medicine research compute support.
- ▸ACC + Aberdeenshire CouncilACC + Aberdeenshire — managed IT under Procurement Scotland framework.
How an Aberdeen managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM.
Quarterly business reviews
Joint review with leadership.
On-site attendance via NE-Scotland engineer cover
For retainer customers, engineer attendance via NE-Scotland engineer cover.
Aberdeen managed IT — common questions
Can you cover 24×7 with UK-resident engineers?
Yes — UK-resident engineers across rotating shifts.
Do you have NE-Scotland-based engineers for on-site attendance?
For Aberdeen retainer customers, yes — we maintain NE-Scotland-based engineer cover.
Do you do take-on from an existing Aberdeen MSP?
Yes — typical 4–6 weeks running parallel.
Can you handle oil + gas IT/OT-aware managed services?
Yes — for oil + gas customers we tune managed service to IT/OT environment, 24×7 operational tolerance.
What's included in your standard Aberdeen managed-IT contract?
24×7 service desk, endpoint, patching, monitoring, M365 admin, backup ops, MDM, quarterly review, on-site engineer attendance within SLA.
How do you charge — per user or per device?
Typically per user with device-count adjustments.
Other services we deliver in Aberdeen
Need 24×7 managed IT that fits Aberdeen expectations?
Send the current estate shape.
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