Why Edinburgh managed IT is its own category
Edinburgh customers want 24×7 cover, UK-resident engineers, on-site attendance and audit-ready evidence — but tuned to the Scottish operating environment (Scottish Gov frameworks, NHS Scotland processes, Scottish public-sector reporting). Generic UK MSP delivery often misses the Scottish-specific nuances.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers, not US time-zone overflow — so a 2am incident on a New Town trading desk doesn't hit a US contractor reading a runbook.
On-site engineer attendance in the SLA
For Edinburgh customers, engineer-on-site attendance into EH-postcodes is included in the standard contract.
Scottish-specific compliance reporting
For Scottish Gov, NHS Scotland and Scottish council customers, the managed service produces reporting aligned to Scottish-specific governance frameworks — different from English NHS DSPT and Cabinet Office MCSS.
Change windows that fit Edinburgh
Friday-evening for New Town finance; weekend for NHS Lothian; Sunday-evening for Scottish Gov / councils — windows planned around the customer's operating rhythm.
What Servnet managed IT covers in Edinburgh
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4 with Edinburgh-priority queuing.
Endpoint management
Day-2 management of Windows / Mac / mobile estate — patching, compliance, policy, app delivery, hardware lifecycle.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection feeding the service desk.
Patching + vulnerability management
OS, hypervisor, firmware, browser and app patching on agreed windows. Tenable / Rapid7 / Qualys scanning with remediation tracked.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP, MDM enrolment for Edinburgh tenants of 50–5,000 users.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management, DR runbook maintenance. Quarterly restore exercises documented.
Edinburgh managed-IT customers
- ▸Mid-market across LothianEdinburgh firms of 50–500 users on M365 + Azure / AWS hybrid — full service desk, endpoint, M365 admin, monitoring, patching, backup ops, MDM.
- ▸New Town financial servicesNatWest, Standard Life, Aegon-class firms with regulator-grade audit needs — extended SLA on incident response, quarterly Operational Resilience reviews.
- ▸Edinburgh techFanDuel, Skyscanner, FreeAgent-class businesses — Mac fleet management via JAMF, AWS / Azure / GCP operations, cloud-native managed services.
- ▸NHS Lothian + NHS ScotlandNHS Lothian + boards — NHS Scotland Information Security Policy-aligned operations, SWAN-aware support, clinical workstation triage.
- ▸Scottish Government + councilsScottish Gov, ALBs, CEC + Lothian councils — managed IT under Scottish Procurement framework, Scottish Gov baseline maintenance.
- ▸Edinburgh universitiesUniversity of Edinburgh, Heriot-Watt, Napier — JANET-aware operations, research compute support, teaching-space IT triage.
How an Edinburgh managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer from outgoing provider.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM — all from the same Servnet team, with one named technical account manager.
Quarterly business reviews
Joint review with leadership — service performance, incident trend, vulnerability posture, change activity.
On-site attendance on demand
Engineer attendance into any EH postcode included for contracted incidents — New Town typically within 4–6 hours for P1; broader Lothian similar.
Edinburgh managed IT — common questions
Can you cover 24×7 with UK-resident engineers, not US overflow?
Yes — out-of-hours runs from UK-resident engineers across rotating shifts, with engineer-on-site attendance available across Lothian inside contracted SLA.
Do you do take-on from an existing Edinburgh MSP?
Yes — typical 4–6 weeks running parallel with the outgoing MSP. Capture runbooks, validate baseline performance and security, transition service desk progressively.
Can you handle Scottish Gov + NHS Scotland reporting differences from English frameworks?
Yes — we run managed services for Scottish Gov, NHS Scotland and Scottish councils with reporting aligned to Scottish-specific governance frameworks (Scottish Gov Cyber Resilience Framework, NHS Scotland Information Security Policy) rather than English Cabinet Office MCSS or NHS DSPT.
What's included in your standard Edinburgh managed-IT contract?
24×7 service desk, endpoint management (Intune/JAMF), patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review, on-site engineer attendance within SLA, named technical account manager.
How do you charge — per user or per device?
Typically per user with device-count adjustments. For some customers (heavy-server, light-user; or multi-device users) device-count or composite models work better.
Can you handle Edinburgh tech business managed services with SOC 2 reporting?
Yes — for Edinburgh tech businesses with SOC 2 obligations, we tune the managed service to produce SOC 2-compatible evidence (access logging, change tracking, incident handling) usable directly in the customer's annual audit.
Other services we deliver in Edinburgh
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