HPE Server Maintenance
& Tech Care Alternative

On ProLiant you keep iLO, controller firmware, drivers and security firmware without a contract. On Gen10 and later the Service Pack for ProLiant and System ROM need no contract either; on Gen9 and earlier they still do. Build a per-device schedule and see it line by line.

Motherboard, processor and chassis faults diagnosed and replaced under SLA.

DIMMs, hot-plug SAS/SATA/NVMe drives, backplanes and Smart Array controllers.

Redundant PSUs, fans and power faults — kept in UK spares stock.

iLO (Integrated Lights-Out) and management-controller hardware faults.

NICs, HBAs, fibre-channel and accelerator cards re-seated or replaced.

Per-device asset register, serial-level tracking and service reporting.

Yes. Servnet provides independent third-party maintenance for HPE ProLiant servers that mirrors the hardware-support scope of HPE Tech Care (Basic, Essential and Critical) and the legacy Foundation Care / Proactive Care contracts — fault diagnosis, parts and on-site engineering — priced per device against your Tech Care renewal. We also support hardware for years after HPE withdraws support at end-of-service-life.

All of them — current Gen11 (DL360/DL380), Gen10 Plus and the very large Gen10 installed base, plus legacy Gen9 already past HPE EOSL, ML towers, the MicroServer, and Synergy, Apollo and Edgeline compute. Gen9 and Gen10 hardware past or nearing HPE EOSL is the most common reason customers move to Servnet.

Yes. Hardware faults on the iLO (Integrated Lights-Out) management controller and HPE Smart Array RAID controllers are in scope, along with drives, backplanes, DIMMs, PSUs, fans and the system board. We hold these parts in UK spares stock for the platforms we cover.

Call-to-repair (CTR) is a fix-time commitment rather than a response-time SLA — HPE Tech Care Critical offers a 6-hour CTR on selected hardware, for severity 1 and 2 incidents at sites within 50 miles of an HPE support hub (8 hours at 51–100 miles; not available beyond 100 miles). Servnet offers equivalent priority SLAs including 4-hour on-site response and same-day options, scoped per device and agreed in your contract, including on hardware HPE no longer supports.

Servers inside their original HPE warranty stay with HPE; most ProLiants move to third-party maintenance after that. iLO, controller firmware, drivers and ProLiant security firmware download without a support agreement. HPE’s own documents disagree on the SPP (Service Pack for ProLiant) and System ROM: a January 2025 HPE notice drops the entitlement check for Gen10 and later, but other HPE pages still say an active warranty or support agreement is needed. Servnet advises on firmware strategy per platform and applies updates where you are entitled; hardware support itself is fully independent.

It depends on the servers, their age and the SLA, so we price each device against your current Tech Care renewal. As an independent benchmark, Gartner’s 2019 Market Guide for Data Center and Network Third-Party Hardware Maintenance put TPM savings at 50–70% off OEM support net prices. Send your ProLiant asset list and current contract for a like-for-like comparison within one business day.