Independent HPE ProLiant support, on your terms
HPE sells hardware support through HPE Tech Care — Basic, Essential and Critical — having retired the older Foundation Care and Proactive Care contracts, with HPE Pointnext delivering wider services and HPE Complete Care at the account level. It is thorough, but priced at OEM list, fixed to HPE tiers, and withdrawn once a ProLiant generation reaches end-of-service-life.
Servnet delivers the same hardware outcomes — diagnosis, parts and certified on-site engineering — as independent third-party maintenance. You select the SLA per device, we hold spares in UK stock, and coverage continues for years after HPE stops. It is the practical way to extend a ProLiant fleet without an OEM-driven refresh.
HPE Tech Care vs Servnet Maintenance
| Attribute | HPE Tech Care | Servnet TPM ✓ |
|---|---|---|
| Covered platforms | HPE only | ProLiant + your whole mixed estate |
| Response SLA | Tech Care fixed tiers | NBD · 4-hour · 6-hour CTR · same-day |
| Post-EOSL coverage | Withdrawn at end-of-service-life | Continues years beyond HPE EOSL |
| Spare parts | HPE logistics | UK spares — Smart Array, PSU, DIMM, drives |
| Account management | Case-routed support | Named UK account manager |
| Annual cost | Tech Care list + uplift | Up to 40% less, fixed for term |
ProLiant Generations We Maintain
From current Gen11 to legacy Gen9 already past HPE EOSL.
What a Servnet HPE Contract Covers
Motherboard, processor and chassis faults diagnosed and replaced under SLA.
DIMMs, hot-plug SAS/SATA/NVMe drives, backplanes and Smart Array controllers.
Redundant PSUs, fans and power faults — kept in UK spares stock.
iLO (Integrated Lights-Out) and management-controller hardware faults.
NICs, HBAs, fibre-channel and accelerator cards re-seated or replaced.
Per-device asset register, serial-level tracking and service reporting.
Explore HPE Across Servnet
Buy, refresh, configure or extend the life of your HPE estate.
HPE Server Maintenance — FAQs
Yes. Servnet provides independent third-party maintenance for HPE ProLiant servers that mirrors the hardware-support scope of HPE Tech Care (Basic, Essential and Critical) and the legacy Foundation Care / Proactive Care contracts — fault diagnosis, parts and on-site engineering — typically 30–40% cheaper. We also support hardware for years after HPE withdraws support at end-of-service-life.
All of them — current Gen11 (DL360/DL380), Gen10 Plus and the very large Gen10 installed base, plus legacy Gen9 already past HPE EOSL, ML towers, the MicroServer, and Synergy, Apollo and Edgeline compute. Gen9 and Gen10 hardware past or nearing HPE EOSL is the most common reason customers move to Servnet.
Yes. Hardware faults on the iLO (Integrated Lights-Out) management controller and HPE Smart Array RAID controllers are in scope, along with drives, backplanes, DIMMs, PSUs, fans and the system board. We hold these parts in UK spares stock for the platforms we cover.
Call-to-repair (CTR) is a fix-time commitment rather than a response-time SLA — HPE Tech Care Critical offers a 6-hour CTR. Servnet offers equivalent priority SLAs including 4-hour on-site response and same-day options, scoped per device and agreed in your contract, including on hardware HPE no longer supports.
Servers inside their original HPE warranty stay with HPE; most ProLiants move to third-party maintenance after that. HPE gates some firmware and SPP (Service Pack for ProLiant) downloads behind an active support agreement — Servnet advises on firmware strategy per platform and applies updates where you are entitled; hardware support itself is fully independent.
Most organisations save 30–40% versus equivalent Tech Care coverage, with the biggest savings on Gen9/Gen10 hardware where HPE renewal pricing climbs or support ends. Send your ProLiant asset list and current contract for a like-for-like comparison within one business day.
Compare Your HPE Tech Care Costs
Send us your ProLiant asset list and current contract — we’ll return a like-for-like Servnet comparison within one business day, free and no obligation.