Independent Dell PowerEdge support, on your terms
Dell sells hardware support through the ProSupport Suite — Basic Hardware Support, ProSupport, and ProSupport Plus, with a Mission Critical add-on for 4-hour on-site response. It is comprehensive, but priced at OEM list, fixed to Dell-defined tiers, and withdrawn when a PowerEdge platform reaches end-of-service-life.
Servnet delivers the same hardware outcomes — diagnosis, parts and certified on-site engineering — as independent third-party maintenance. You pick the SLA per device, we hold the spares in UK stock, and coverage continues for years after Dell stops. It is the pragmatic way to extend the life of a PowerEdge fleet without an OEM-driven refresh.
Dell ProSupport vs Servnet Maintenance
| Attribute | Dell ProSupport | Servnet TPM ✓ |
|---|---|---|
| Covered platforms | Dell only | PowerEdge + your mixed-vendor estate |
| Response SLA | Fixed ProSupport tiers | NBD · 4-hour · same-day, per device |
| Post-EOSL coverage | Withdrawn at end-of-service-life | Continues for years beyond Dell EOSL |
| Spare parts | Dell logistics | UK spares stock — PERC, PSU, DIMM, backplane |
| Account management | Call-centre routing | Named UK account manager |
| Annual cost | ProSupport list price + uplift | Up to 40% less, fixed for term |
PowerEdge Generations We Maintain
From the latest 16G rack servers to legacy 13G already past Dell EOSL.
What a Servnet Dell Contract Covers
Motherboard, processor, VRM and chassis faults diagnosed and replaced under SLA.
DIMMs, hot-plug SAS/SATA/NVMe drives, backplanes and PERC RAID controllers.
Redundant PSUs, fans and power-distribution faults — kept in UK spares stock.
iDRAC remote-access controller and lifecycle-controller hardware faults.
NICs, HBAs, fibre-channel cards and accelerator cards re-seated or replaced.
Per-device asset register, serial-level tracking and service reporting.
Explore Dell Across Servnet
Buy, refresh, configure or extend the life of your Dell estate.
Dell Server Maintenance — FAQs
Yes. Servnet provides independent third-party maintenance for Dell PowerEdge servers that mirrors the hardware-support scope of ProSupport and ProSupport Plus — fault diagnosis, parts replacement and on-site engineering — at typically 30–40% lower cost. The key differences are flexibility (per-device SLA selection) and continuity: we support PowerEdge hardware for years after Dell withdraws support at end-of-service-life.
All of them — from current 16G (R660/R760) and 15G (R650/R750) back through the widely deployed 14G (R640/R740) and legacy 13G (R630/R730) that are already past Dell EOSL, plus T-series towers and MX/FX/VRTX modular chassis. Legacy generations past Dell support are one of the most common reasons organisations move to Servnet.
Yes. Hardware faults on the iDRAC remote-access controller, lifecycle controller, and PERC (PowerEdge RAID Controller) cards are within scope, along with drives, backplanes, DIMMs, PSUs, fans and the system board. We keep these parts in UK spares stock for the platforms we cover.
If a server is still inside its original Dell warranty, that warranty stays with Dell regardless of who provides post-warranty support. Most PowerEdge servers move to third-party maintenance once the original ProSupport term ends, so there is no warranty to affect.
Dell publishes many PowerEdge firmware and BIOS updates through its support site; entitlement to some downloads can require an active Dell account. Servnet advises on firmware strategy per platform and applies updates during maintenance visits where you are entitled to them — hardware support itself is fully independent.
Most organisations see 30–40% off equivalent ProSupport coverage, with the largest savings on older PowerEdge generations where Dell renewal pricing rises steeply or support is withdrawn entirely. Send us your current contract and asset list for a like-for-like comparison within one business day.
Compare Your Dell ProSupport Costs
Send us your PowerEdge asset list and current contract — we’ll return a like-for-like Servnet comparison within one business day, free and no obligation.