Cut Your OEM Hardware
Support Bill by Up to 40%

What Is Third-Party Maintenance?

Third-party maintenance (TPM) is hardware support provided by an independent company rather than the original equipment manufacturer (OEM). A TPM provider like Servnet delivers the same services — fault diagnosis, parts replacement, on-site engineering — at significantly lower cost, with no dependency on the OEM's support terms or EOSL schedule.

Firms like Park Place Technologies have built global businesses on this model. Servnet offers the same principle with a UK-first approach — UK-based account management, local parts stock, and a managed service delivery network of certified field engineers across the UK.

The best time to switch is at your OEM contract renewal — no coverage gap, immediate savings from day one of the new term.

Once the OEM drops support, you'll pay a premium for any remaining coverage — or have none at all. Servnet steps in at any point.

OEM renewal uplifts of 5–10% annually are common. Servnet pricing is fixed for the contract term, with no surprise increases.

Contract consolidation under Servnet reduces admin overhead and gives you one renewal, one invoice, one escalation path.

8am–6pm Mon–Fri UK telephone and email support. Out-of-hours for critical SLA tiers.

All field-replaceable units, drives, PSUs, memory and motherboard components — pre-staged for your hardware models.

Certified field engineers deployed to your location under your agreed SLA tier.

Full inventory management — every covered device tracked with serial number, location and support status.

Detailed written report for every break-fix incident, completed within 4 hours of fix closure.

A dedicated UK account manager for renewals, changes, escalations and quarterly reviews.

For most enterprise hardware, TPM is equivalent in quality and often superior in flexibility. Engineers deployed through our service network hold certifications across all major platforms and we maintain a UK spare-parts inventory. The primary difference is cost — TPM typically saves 30–40% vs equivalent OEM coverage.

If your hardware is still within its original manufacturer warranty period, the warranty remains with the OEM regardless of who provides post-warranty support. Most hardware deployed in production environments is already past the warranty period before TPM is considered.

Servnet can replace Dell ProSupport and ProSupport Plus, HPE Pointnext Tech Care (Foundation, Advanced, Critical), Cisco SMARTnet and SNTC, NetApp SupportEdge, Lenovo Foundation and Premier Support, IBM Software Subscription & Support, Fujitsu Warranty & Support Advantage, Juniper Care, Arista Advanced Services, Fortinet FortiCare, F5 support contracts, and Brocade maintenance agreements.

Typically 5–10 business days from signed agreement to live coverage. We begin with an asset audit, map your inventory, and coordinate the handover so there is zero gap in support coverage during transition.

Yes. Many organisations phase the transition — renewing Servnet TPM as each OEM contract expires. We can support a hybrid estate where some assets are still on OEM and others have moved to TPM, all tracked under a single Servnet service record.

No — in fact Servnet's ability to support ageing hardware is often better than the OEM. As hardware ages toward and past EOSL, the OEM withdraws support entirely. Servnet maintains parts stock and certified expertise for legacy platforms long after the OEM has moved on. This is one of the key reasons organisations switch to TPM: continuity of support that the OEM cannot offer.

Servnet maintains a UK spare-parts inventory for all platforms we cover. In the rare event a part is not immediately available, we deploy a like-for-like substitute from our certified stock to restore service within SLA, while sourcing the exact part. This scenario is disclosed proactively at contract stage for any platform with limited parts availability.

Servnet prices TPM on a per-device basis, with rates based on hardware make, model, age and selected SLA tier. Most organisations find Servnet pricing 30–40% below equivalent OEM list price. We do not apply hidden renewal uplifts — pricing is fixed for the term of your agreement.