Why Oxford managed IT is its own category
Oxford customers want 24×7 cover, UK-resident engineers, on-site attendance — tuned to university + research + NHS + spinout context.
24×7 service desk from UK-resident engineers
Out-of-hours runs from UK-resident engineers.
On-site engineer attendance in the SLA
For Oxford customers, engineer-on-site into OX-postcodes is included in the standard contract.
University term-aware operations
For Oxford University customers, managed services align to academic year — term-time response patterns, vacation maintenance windows.
OUH BOB ICB-aligned operations
For OUH and BOB ICB-affiliated trusts, managed services run against NHS DSP Toolkit, HSCN connectivity.
What Servnet managed IT covers in Oxford
24×7 service desk
UK-resident, ITIL-aligned service desk handling P1–P4.
Endpoint management
Day-2 management of Windows / Mac / mobile estate.
Monitoring + AIOps observability
Datadog / Splunk / Grafana / vendor stack with anomaly detection.
Patching + vulnerability management
OS, hypervisor, firmware patching on agreed windows.
M365 + Google Workspace administration
Tenant admin, user lifecycle, security baseline, conditional access, DLP.
Backup + DR operations
Day-to-day job monitoring, restore tests, M365 backup management.
Oxford managed-IT customers
- ▸Mid-market across OxfordshireOxford firms of 50–500 users on M365 + Azure / AWS hybrid — full service desk, endpoint, monitoring, M365 admin, backup ops, MDM.
- ▸Oxford University + 39 collegesUniversity departments + colleges — JANET-aware ops, research compute support, term-aware change windows.
- ▸OUH NHS Foundation TrustOUH (John Radcliffe + Churchill + Nuffield + Horton) — DSP-Toolkit-aligned ops, HSCN-aware support.
- ▸Oxford spinoutsOxford Nanopore, OxBotica, OSI portfolio — startup-friendly managed services, cloud-native operations.
- ▸BMW Cowley supplier-chainBMW Cowley supplier-chain — IT/OT-aware ops, automotive flow-down requirements.
- ▸OCC + Oxon CC + 4 districtsOCC + Oxon CC + 4 districts — managed IT under CCS framework.
How an Oxford managed service is run
Transition + take-on
First 4–6 weeks — estate discovery, runbook capture, knowledge transfer.
Day-to-day operations
Service desk + endpoint + monitoring + patching + M365 admin + backup ops + MDM.
Quarterly business reviews
Joint review with leadership.
On-site attendance on demand
Engineer attendance into any OX postcode included for contracted incidents.
Oxford managed IT — common questions
Can you cover 24×7 with UK-resident engineers, not US overflow?
Yes — out-of-hours runs from UK-resident engineers across rotating shifts.
Do you do take-on from an existing Oxford MSP?
Yes — typical 4–6 weeks running parallel with the outgoing MSP.
Can you integrate with our existing M365 / Azure tenant?
Yes — managed services for tenants of 50 to 5,000 users.
What's included in your standard Oxford managed-IT contract?
24×7 service desk, endpoint management, patching, monitoring, M365/Workspace administration, backup operations, MDM, quarterly review, on-site engineer attendance within SLA.
How do you charge — per user or per device?
Typically per user with device-count adjustments.
Can you handle University term-aware managed services?
Yes — for Oxford University departments + colleges we align managed service patterns to academic year, with vacation maintenance windows.
Other services we deliver in Oxford
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