What Oracle Premier Support for Systems is, and where it leaves you
Oracle Premier Support for Systems is the OEM programme, governed by the Lifetime Support Policy and its three sequential phases: Premier Support, Extended Support and Sustaining Support. It bundles hardware service with system software and firmware updates. The catch is cost, list pricing on SPARC, Exadata and ZFS is notoriously high, and as your platform ages Oracle moves it into Sustaining Support, where new fixes and updates effectively stop.
Servnet replaces the hardware side: engineer attendance, diagnosis, replacement parts and on-site break-fix, including years after Oracle's phases end. We are straight about the boundary. We do not, and cannot, supply Oracle's proprietary Solaris, firmware or security patches, that entitlement stays with Oracle. If patch access is business-critical, keep a software contract and let us take the hardware cost out.
Oracle OEM support vs Servnet TPM
| Attribute | Oracle OEM support | Servnet TPM ✓ |
|---|---|---|
| Programme model | Oracle Premier Support for Systems, under the Lifetime Support Policy | Independent hardware maintenance contract, scoped to your estate |
| Indicative cost | High OEM list pricing, rising as kit ages | Typically 50–70% lower on the hardware layer (indicative, Gartner band) |
| End of life | Support tapers through Extended into Sustaining, then ends | Cover continues years past Oracle end-of-support |
| Hardware break-fix | Included | Included, with UK on-site engineers and spares |
| Software, firmware and security patches | Included via Oracle entitlement | Not supplied, stays with your Oracle contract (we are clear on this) |
| Contract scope | Per Oracle policy and product phase | Flexible, single contract across mixed Oracle and multi-vendor kit |
Oracle Hardware We Maintain
Current generations through to platforms already past Oracle’s end of support.
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Oracle Support Alternative — FAQs
No, and we never claim to be. Servnet is an independent third-party maintenance provider. We are a genuine alternative to Oracle Premier Support for Systems for the hardware layer of your estate. We have no affiliation with Oracle, which is exactly why we can price the hardware break-fix independently and keep supporting kit long after Oracle's Lifetime Support Policy phases have expired.
Not from us. This is the honest boundary that separates us from misleading claims. Oracle's software, firmware and security patches sit behind your Oracle entitlement and My Oracle Support, and no third party can lawfully supply them. Servnet covers the physical hardware, engineers, spares and on-site break-fix. If patch access is business-critical, keep an Oracle software contract and use us to strip out the hardware maintenance cost.
Independent analysts put third-party hardware maintenance at 50–70 percent below OEM support net prices (Gartner Market Guide for Data Center and Network Third-Party Hardware Maintenance, 2019). Oracle hardware sits at the expensive end of the market, so real savings are often large. We treat every figure as indicative and quote against your actual current Oracle renewal, never a fabricated per-device number.
Yes, that is a core reason customers move to us. Once a platform reaches Sustaining Support or falls out of Oracle coverage entirely, the OEM stops delivering meaningful fixes. Providers typically report extending well-maintained hardware a further three to five years, and up to seven, using tested spares and experienced engineers. We assess your specific SPARC, Exadata or ZFS models and confirm what we can realistically underwrite.
Hardware break-fix across your SPARC, Exadata, ZFS Storage Appliance and legacy Sun systems: fault diagnosis, UK on-site engineer attendance and tested replacement parts held to your chosen SLA. Servnet is a UK IT infrastructure reseller and support provider of more than twenty years, and one contract can span your Oracle kit alongside HPE, Dell, Cisco, IBM and Lenovo hardware on the same floor.
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