What Tech Care is — and where an independent alternative fits
HPE Tech Care Service is HPE's current operational support programme, sold in three tiers: Tech Care Basic (9×5, next-business-day), Tech Care Essential (24×7, 4-hour response) and Tech Care Critical (24×7, 6-hour call-to-repair). HPE launched it in 2021 to replace Foundation Care and Proactive Care. Two real limits: renewals are quoted at OEM list, and every product carries an HPE-set End of Support Life after which cover stops.
Servnet replaces the hardware side of that contract: break-fix engineering, spare parts, on-site attendance and continued cover once HPE declares End of Support Life. We will not pretend to be the OEM. HPE software support, licensed feature entitlements and some storage software, such as 3PAR OS, come under an HPE contract — those stay with HPE. ProLiant firmware is more open: iLO, controller firmware, drivers and security firmware download without a contract, though HPE's own documents disagree on whether the Service Pack for ProLiant and System ROM need one. Keep OEM software cover where you need it; let us carry the hardware for less.
HPE OEM support vs Servnet TPM
| Attribute | HPE OEM support | Servnet TPM ✓ |
|---|---|---|
| Programme model | HPE Tech Care Service (3 fixed tiers) | SLA matched to your estate & risk |
| Response options | Basic 9×5 NBD / Essential 4-hr / Critical 6-hr CTR | 9×5, 24×7, 4-hour on-site by criticality |
| Cover after End of Support Life | Ends at HPE EOSL | Continues while spares for the model are available |
| Indicative cost | OEM list / net renewal price | Indicative 50–70% lower (Gartner band) |
| Software & firmware updates | Included via HPE entitlement | Not supplied — stays with HPE (stated up front) |
| Estate coverage | Per-product HPE contract | Mixed HPE + multi-vendor on one agreement |
HPE Hardware We Maintain
Current generations through to platforms already past HPE’s end of support.
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HPE Support Alternative — FAQs
No. Servnet is an independent third-party maintenance provider, not HPE. We offer an alternative to the hardware-support portion of Tech Care — break-fix, spares and on-site attendance — often at an indicative 50–70% below OEM net prices. HPE's own software, firmware and patch entitlements are separate and remain with HPE. We are transparent about that division on every contract.
They stay with HPE. Third-party maintenance covers hardware break-fix, spare parts and on-site engineering — it does not supply HPE's software updates, firmware releases or security patches. Whether you need an HPE entitlement for them depends on the product: ProLiant iLO, controller firmware, drivers and security firmware download without one; the Service Pack for ProLiant and System ROM need one only on Gen9 and earlier (HPE notice a00094704 removed the check for Gen10 and later); and storage software such as 3PAR OS needs one. Many customers keep a lean OEM software contract for updates while moving the hardware support to us. We will map exactly what stays with HPE before you sign.
Yes — this is a core reason customers move to us. HPE sets an End of Support Life per product, after which Tech Care cover ends. Servnet can continue hardware maintenance beyond that date for as long as parts for your specific models remain available, which we confirm up front.
We quote against your current renewal, so the honest answer is estate-specific. As a sourced benchmark, Gartner's 2019 Market Guide for third-party hardware maintenance cites 50–70% off OEM support net prices. We treat that as an indicative band, not a promise, and we never invent a specific per-product figure. You will get a like-for-like quote before committing.
We map to the same real service shapes as Tech Care Basic, Essential and Critical — 9×5 next-business-day, 24×7 with 4-hour response, and faster call-to-repair targets for critical systems — but the SLA is built around your estate rather than fixed packages. You can run different response levels across the same contract, so production and non-critical kit are each covered appropriately.
Compare your HPE support costs
Send us your HPE estate and current support contract — we’ll return a like-for-like Servnet hardware-maintenance comparison within one business day. No obligation.
Last reviewed 7 October 2026. HPE’s own programme names, tiers and lifecycle rules are re-checked against HPE’s published material at each review.
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