What ProSupport is — and where an independent maintainer fits
Dell ProSupport is Dell's own support programme for its hardware and software, sold as the ProSupport Infrastructure Suite in three tiers. Basic Hardware Support is hardware only, with business-hours support and next-business-day onsite. ProSupport adds 24/7 support, next-business-day or 4-hour onsite, access to software updates and predictive hardware anomaly detection. ProSupport Plus adds proactive system maintenance, Mission Critical support and an assigned Technical Customer Success Manager. It is priced and renewed per service tag, and cover generally winds down as a given system reaches the end of its support life.
Servnet replaces the hardware maintenance layer: diagnosis, replacement parts, on-site engineers and SLAs — often on kit Dell no longer wants to cover. We are direct about the limit, and it depends on the platform. Dell publishes PowerEdge BIOS, iDRAC firmware and drivers free to download with no support contract, and its security advisories are public, so leaving ProSupport does not cut a server off from firmware. PowerSwitch OS10 releases are different: Dell ties those downloads to a ProSupport entitlement. Storage arrays vary by platform, so check each one. Where a device needs current Dell code that only an entitlement provides, keep that entitlement and let us take the hardware.
Dell OEM support vs Servnet TPM
| Attribute | Dell OEM support | Servnet TPM ✓ |
|---|---|---|
| Programme model | Dell ProSupport tiers (Basic, ProSupport, ProSupport Plus) | Independent hardware maintenance, SLA to suit |
| Hardware break-fix & spares | Yes, priced per service tag | Yes — indicative 50–70% less |
| Cover after end-of-support | Winds down per service tag | Continued — length depends on parts availability |
| Software & firmware updates | PowerEdge firmware free to all; OS10 needs ProSupport; storage varies | Not supplied — PowerEdge firmware stays free from Dell |
| Predictive analytics | Predictive hardware anomaly detection (ProSupport and ProSupport Plus) | Not provided; proactive spares planning instead |
| Estate coverage | Per service tag, per product | Single contract across mixed Dell kit |
Dell Hardware We Maintain
Current generations through to platforms already past Dell’s end of support.
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Dell Support Alternative — FAQs
No, and we don't pretend it is. Servnet is an independent third-party maintainer. We deliver the hardware side — fault diagnosis, replacement parts, on-site engineers and SLAs — as an alternative to Dell ProSupport, Basic Hardware Service or ProSupport Plus. Dell's software, firmware and SupportAssist entitlements are separate and stay with Dell. We're clear about that split so you can make an informed decision.
Industry analysis (Gartner's Market Guide for Data Center and Network Third-Party Hardware Maintenance, 2019) puts third-party maintenance at 50–70% off OEM support net prices. We quote conservatively and per estate — your actual figure depends on models, age, SLA and site count. Treat any headline percentage as indicative until we've priced your specific Dell kit.
Yes — this is a core reason customers move to us. For PowerEdge servers, Dell ties support to each unit's service tag rather than publishing a model-wide EOSL date. For many storage arrays Dell does publish End of Standard Support dates (KB 000185734), after which Basic, ProSupport and ProSupport Plus are no longer offered; for most Unity 300–600 models that date was 31 July 2026. We can maintain hardware after Dell cover ends; how long depends on parts availability for your models.
It depends on the platform. For PowerEdge servers, Dell states that all drivers and firmware are free to download from Dell Support with no warranty or contract, and its security advisories are public — so leaving ProSupport does not cut off server BIOS, iDRAC or firmware updates. PowerSwitch OS10 releases are tied to a ProSupport entitlement, and Dell storage varies by array. Where a device needs Dell code that only an entitlement provides, keep that entitlement and let Servnet handle the hardware maintenance. We'll never claim to supply OEM software we can't legitimately provide.
Yes. Instead of separate per-service-tag renewals across PowerEdge, PowerStore, PowerMax, Unity, PowerVault, PowerScale and PowerSwitch, we can bring your Dell hardware under a single maintenance agreement with a consistent SLA. As a UK reseller and support provider of 20+ years, we can also fold in other vendors' kit so you manage one contract, one point of contact and one renewal.
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Send us your Dell estate and current support contract — we’ll return a like-for-like Servnet hardware-maintenance comparison within one business day. No obligation.
Last reviewed 7 October 2026. Dell’s own programme names, tiers and lifecycle rules are re-checked against Dell’s published material at each review.
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