A Fujitsu warranty check now happens on a different website. Fujitsu moved its server and storage business into Fsas Technologies, in Japan in 2024 and in Europe in 2025, and warranty, repairs and support for PRIMERGY and ETERNUS moved with it. This guide covers where to look up a Fujitsu server or storage warranty, what each current model ships with, how Support Packs extend it, and the options once it has run out.
Where to check a Fujitsu warranty now
Fsas Technologies runs the support portal at support.eu.fsastech.com. Its Check your warranty page asks for the product’s serial number, which is on the nameplate, and returns the warranty status. Signing in to MySupport, a free account, shows the full warranty details and the options to extend cover or raise the service level.
The same portal handles repair tracking (by ticket number), downloads, the support library and Fsas’s product security advisories. Older Fujitsu-era documents, such as the 2024 TX1310 M5 datasheet, still link their warranty terms to support.ts.fujitsu.com; the 2026 PRIMERGY RX and TX datasheets link to support.eu.fsastech.com.
One detail surprises people: the portal is not only for servers. The product assistant in its Support Pack Finder lists Fujitsu notebooks, desktops, tablets, workstations, thin clients and displays alongside PRIMERGY, PRIMEQUEST, storage and BS2000 mainframes. For a Fujitsu laptop or PC, the serial number lookup is worth trying, but the portal does not say which client devices it covers.
What warranty a PRIMERGY or ETERNUS ships with
Every current Fsas datasheet carries the same support block: a manufacturer warranty period, an onsite warranty type and a service lifecycle of at least five years after shipment. The length is what varies.
- •3 years onsite: the RX2540 M8, RX2530 M8, RX1440 M2, RX2450 M2, RX4770 M8, RX8770 M7, TX2550 M7 and both GX GPU servers, and the ETERNUS AB, HB and DX S6 arrays.
- •1 year onsite: the entry TX1310 M5, TX1320 M6 and TX1330 M6 towers, the 1U RX1330 M6, and the ETERNUS LT20 S3 and LT140 tape systems.
- •Products that carry a Global Limited Warranty are covered wherever Fsas offers direct or authorised service and the warranty service is available locally, but the services and response times can differ from the country of purchase, so Fsas advises checking local availability before claiming abroad. Most Support Packs, by contrast, apply only in the country of purchase.
Extending cover with Support Packs
Fsas sells hardware support in two forms. Support Packs, pre-registered or to-be-registered, are paid once for a fixed term of one to five years and can be extended before they expire by buying a follow-on Support. Asset-specific contracts can be bought at almost any point in a product’s life, up to 12 months before its end of service, with service levels agreed to the customer’s needs.
Timing matters. Fsas’s service datasheet says Support can be bought within 90 days of buying the product, the term runs from the hardware purchase date, and follow-on Support extends it to a maximum of five years. The portal’s Support Pack Finder adds a warning: Support Packs must be activated within 30 days of purchase. Buying the pack with the server, and registering it straight away, is the simplest way to avoid losing it.
Service levels combine a service window, 9x5 (local business hours) or 24x7, with an onsite response such as next business day or four hours, depending on the product and location. In the UK, Fsas’s local service terms offer its onsite response levels (four hours and next business day) and its recovery-time levels for installation locations on the UK mainland only; the islands can be served, but may cost more. Fsas’s service levels also assume a site within a set distance of an authorised service point, usually 100 km by road. Fsas now includes hard disk retention in all its standard hardware support: a failed drive that holds data stays with you rather than going back to the manufacturer.
View the data behind this chart
| Warranty | Support Pack | Third party | |
|---|---|---|---|
| Provided by | Fsas | Fsas | Independent firm |
| How long | 1 or 3 years | 1 to 5 years | Contract term |
| When you can buy | With the product | Within 90 days | Any time |
| Service levels | Onsite, per model | 9x5/24x7, NBD/4 h | Agreed in contract |
| Several vendors | No | No | Often |
When the warranty has run out
An expired warranty leaves three routes. The first is Fsas itself: a follow-on Support bought before expiry, or an asset-specific contract while the product is more than 12 months from its end of service. Each model’s end-of-service date, which the datasheets put no earlier than five years after shipment, sets the limit.
The second is third-party maintenance: an independent provider covering the hardware, often for longer than the manufacturer and across several vendors at once. That is the usual answer for older PRIMERGY servers near or past end of service that are still doing useful work, such as an RX2540 M4, M5 or M6. See hardware maintenance and break-fix and end-of-life hardware support.
The third is replacement. If the server is near the end of its service life anyway, compare the cost of cover with a current PRIMERGY M8 or another platform. Our server end-of-life checker and refresh planner help with the timing.
A quick checklist
Before you call anyone, gather the serial numbers from the nameplates and run each through the portal’s warranty check. Note the warranty end date and whether any Support Pack is registered. For anything with less than three months of cover left, decide now between a follow-on Support (where a Support Pack is already in place), an asset-specific contract, third-party cover or replacement, because Fsas’s own options have deadlines: Support must be bought within 90 days of the product, follow-on Support before the current term expires, and asset-specific contracts by 12 months before end of service.