Third-party server maintenance replaces the OEM support renewal with independent hardware break-fix cover — the same diagnose, dispatch and replace service, at a lower fixed cost. Servnet supports every mainstream server platform on a single multi-vendor contract and keeps hardware running long after the manufacturer withdraws support. Use the live calculator on this page to see your own indicative saving before you speak to us.
| Your OEM support / yr | Third-party / yr | You save / yr | Over 3 years |
|---|---|---|---|
| £40,000 | £12,000–£20,000 | £20,000–£28,000 | £60,000–£84,000 |
| £80,000 | £24,000–£40,000 | £40,000–£56,000 | £120,000–£168,000 |
| £160,000 | £48,000–£80,000 | £80,000–£112,000 | £240,000–£336,000 |
| £280,000 | £84,000–£140,000 | £140,000–£196,000 | £420,000–£588,000 |
Figures are indicative estimates shown as a range, based on the Gartner 50–70% saving band applied to an example spend, and confirmed by a free Servnet support audit — not a quotation. Third-party maintenance covers hardware break-fix and defers refresh; it does not supply software or firmware security patches.
Every server OEM under one contract
Most estates are mixed, yet each OEM sells its own support silo — Dell ProSupport and ProSupport Plus for PowerEdge, HPE Pointnext Tech Care for ProLiant, Lenovo Premier Support for ThinkSystem, Cisco Solution Support and SmartNet for UCS, plus IBM Power and Supermicro coverage. Servnet consolidates all of them into one third-party server support agreement: a single renewal date, one named UK account manager and one invoice, with SLAs set per device rather than per vendor tier.
Break-fix cover and 24x7x4 SLAs
Every contract is genuine hardware break-fix: fault diagnosis, on-site engineer dispatch and part replacement against a committed SLA. Choose next-business-day, same-day, 8x5xNBD or full 24x7x4 (four-hour response, round the clock) per asset, so production kit gets the tightest response while lab and dev servers sit on economical cover. UK-held spares — system boards, CPUs, DIMMs, PSUs, fans, drives, RAID controllers and HBAs — mean the right part travels with the engineer.
Run hardware past OEM end-of-service-life
OEM programmes stop at end-of-service-life: once a PowerEdge, ProLiant or ThinkSystem generation reaches EOSL the manufacturer withdraws renewals entirely. Third-party maintenance continues that hardware cover for years, letting you defer a refresh on kit that still performs. Be clear on scope, though: TPM is hardware break-fix. Software updates, BIOS/firmware releases and security patches remain the OEM's domain — where an un-patchable platform is a compliance risk, a refresh is the honest answer, and we will tell you so.
FAQs
What does third-party server maintenance actually cover?
It covers hardware break-fix: diagnosing faults and replacing failed components — system boards, CPUs, memory, drives, RAID controllers, PSUs, fans and adapters — under an agreed SLA with an on-site engineer and UK-held spares. It replaces the OEM hardware-support renewal. It does not include software licences, firmware releases or security patches, which stay with the manufacturer.
Which server brands and models can Servnet support?
All the mainstream platforms: Dell PowerEdge (R, T and MX series), HPE ProLiant (DL, ML and Synergy), Lenovo ThinkSystem, Cisco UCS, IBM Power and Supermicro. Current generations and legacy kit already past OEM end-of-service-life are all in scope, and mixed-vendor estates sit on one contract rather than several separate OEM agreements.
Will switching from OEM support affect my warranty?
No. If a server is still inside its original manufacturer warranty, that warranty stays with the OEM regardless of who provides post-warranty support. Most servers move to third-party maintenance once the original ProSupport, Tech Care or Premier Support term ends, so there is typically no active warranty to affect.
How we work these figures out
- Saving band: Gartner, "Market Guide for Data Center and Network Third-Party Hardware Maintenance", 29 Aug 2019 (ID G00414695) — TPM contracts save 50–70% off OEM support NET prices. IDC (2022) separately reports savings of up to ~50% vs OEM. Reports are dated; net-price basis (not off-list).
- Optional spend estimator seeds ONE editable per-device figure anchored to HPE-published post-warranty Tech Care pricing (buy.hpe.com, captured 2026-07-04, ~$1,700/yr → £ at 0.74). Non-HPE OEM support pricing is quote-gated — enter your own renewal figure.
- EOSL life extension: TPM providers report 3–5 (up to 7) additional supported years past OEM end-of-service-life; indicative.
- All figures are indicative estimates shown as a range and confirmed by a free Servnet support audit — not a quotation. TPM covers hardware break-fix and defers refresh; it does NOT supply software/firmware security patches.
Third-party maintenance across your estate
One independent contract can cover every OEM below. Model your saving →
By equipment
- Server maintenance (this page)
- Storage maintenance →
- Network maintenance →
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