Third-party maintenance (TPM) gives your NetApp storage estate enterprise-grade hardware break-fix cover without renewing NetApp SupportEdge at OEM list prices. Servnet supports FAS and AFF filers, ASA all-flash SAN arrays, E-Series block storage and StorageGRID object nodes under one contract — including systems NetApp has moved to end-of-support-life. The interactive calculator on this page models your saving live against your own renewal figure.
| Your OEM support / yr | Third-party / yr | You save / yr | Over 3 years |
|---|---|---|---|
| £25,000 | £7,500–£12,500 | £12,500–£17,500 | £37,500–£52,500 |
| £45,000 | £13,500–£22,500 | £22,500–£31,500 | £67,500–£94,500 |
| £90,000 | £27,000–£45,000 | £45,000–£63,000 | £135,000–£189,000 |
| £160,000 | £48,000–£80,000 | £80,000–£112,000 | £240,000–£336,000 |
Figures are indicative estimates shown as a range, based on the Gartner 50–70% saving band applied to an example spend, and confirmed by a free Servnet support audit — not a quotation. Third-party maintenance covers hardware break-fix and defers refresh; it does not supply software or firmware security patches.
A genuine SupportEdge alternative
NetApp sells hardware once, then charges annual SupportEdge — commonly structured as Standard and Premium tiers with tiered P1/P2 response and parts delivery. As arrays age, those renewals rarely fall, and NetApp eventually retires older FAS, AFF and E-Series platforms from support altogether. Servnet TPM replaces the hardware element of SupportEdge with a right-sized contract: the same drive, controller, PSU and shelf break-fix cover, delivered against an SLA you choose, typically at a substantial discount to the OEM renewal you are quoted.
Cover for the whole NetApp portfolio
One agreement spans the estate: FAS hybrid filers and AFF all-flash A-series systems, ASA all-flash SAN arrays, E-Series and EF block storage, StorageGRID object appliances, and the DS/NS disk shelves behind them. We hold spares — SAS and NVMe drives, NVRAM and controllers, power supplies and fan modules — matched to your part numbers, so a failed component is replaced from stock rather than gated behind an active NetApp entitlement. Mixed-generation and mixed-vendor data centres are supported under the same contract and SLA.
Extend life past NetApp end-of-support
When a NetApp platform reaches end-of-support-life (EOSL), SupportEdge renewal stops being an option and NetApp's answer is a refresh. TPM lets you keep a healthy, fully depreciated array in production for several more years, deferring that capital spend until it suits your roadmap rather than NetApp's lifecycle calendar. Be clear on the boundary, though: TPM is hardware break-fix. ONTAP software updates, firmware and security patches remain a separate NetApp entitlement — where an unpatchable array poses a compliance risk, a refresh is the honest recommendation.
FAQs
What does NetApp third-party maintenance cover that SupportEdge does not?
TPM covers the hardware: replacement drives, controllers, NVRAM, power supplies, fans and disk shelves for FAS, AFF, ASA, E-Series and StorageGRID, under an SLA you select. It does not replace ONTAP software support. ONTAP updates, firmware and security patches remain a separate NetApp subscription, so TPM is best paired with an honest view of your patching needs.
Can you support NetApp arrays after end-of-support-life?
Yes — extending cover past NetApp EOSL is the main reason customers move to TPM. Once NetApp retires a FAS, AFF or E-Series platform, SupportEdge renewal is withdrawn and a refresh is the OEM route. We keep the hardware supported with stocked spares for several more years, letting you defer the capital cost of replacement until it genuinely fits your plans.
How much will I save versus a NetApp SupportEdge renewal?
That depends entirely on your current renewal, so we never quote a headline figure. The calculator on this page models the saving live against the actual SupportEdge number you are paying, showing an indicative range. Independent analysts place third-party hardware maintenance well below OEM support pricing. We confirm your exact figure with a free, no-obligation audit.
How we work these figures out
- Saving band: Gartner, "Market Guide for Data Center and Network Third-Party Hardware Maintenance", 29 Aug 2019 (ID G00414695) — TPM contracts save 50–70% off OEM support NET prices. IDC (2022) separately reports savings of up to ~50% vs OEM. Reports are dated; net-price basis (not off-list).
- Optional spend estimator seeds ONE editable per-device figure anchored to HPE-published post-warranty Tech Care pricing (buy.hpe.com, captured 2026-07-04, ~$1,700/yr → £ at 0.74). Non-HPE OEM support pricing is quote-gated — enter your own renewal figure.
- EOSL life extension: TPM providers report 3–5 (up to 7) additional supported years past OEM end-of-service-life; indicative.
- All figures are indicative estimates shown as a range and confirmed by a free Servnet support audit — not a quotation. TPM covers hardware break-fix and defers refresh; it does NOT supply software/firmware security patches.
Third-party maintenance across your estate
One independent contract can cover every OEM below. Model your saving →
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